Lost or Stolen Card

If your FTWCCU credit or debit card is lost or stolen, assistance is only a phone call away.


Visa or MasterCard Credit Card

If your FTWCCU Credit Card is lost or stolen, please call 800-442-4757 for assistance.


MasterCard Debit Card

During normal business hours, please call FTWCCU immediately at 817-835-5000 or toll free at 800-817-8234.

During nights, weekends, and holidays call 866-664-9364 for assistance. If you are out of the country, please call 513-900-3005.


If you think you are a victim of identity theft contact us at 817-835-5000. For more information about identity theft and free resources click here.