Lost or Stolen Card

If your FTWCCU credit or debit card is lost or stolen, assistance is only a phone call away.


MasterCard Debit Card

During normal business hours, please call FTWCCU immediately at (817) 835-5000 or toll free at (800) 817-8234.

During nights, weekends, and holidays call (866) 664-9364 for assistance. If you are out of the country, please call (513) 900-3005.


Visa or MasterCard Credit Card

If your FTWCCU Credit Card is lost or stolen, please call (800) 442-4757 for assistance.

If you think you are a victim of identity theft contact us at (817) 835-5000. For more information about identity theft and free resources click here.