Identity Theft – Finding an Effective Solution

What to do if Your Identity is Stolen
Identity theft happens when someone steals your personal information and uses it without your permission. It is a serious crime that can wreak havoc with your finances, credit history, and reputation.
To report your FTWCCU card immediately call the phone number listed below.
  • Lost or stolen Debit – 1-800-528-2273
  • Lost or stolen Credit Card – 1-800-442-4757
    If you think your identity has been stolen, you need to report it immediately.
    1.       Contact us by calling 817-835-5000 or visit the nearest FTWCCU Office.
    2.       Contact one of the 3 credit bureaus to place a fraud alert.
    a.       Equifax 1-800-525-6285
    b.       Experian 1-888-397-3742
    c.       TransUnion 1-800-680-7289 
    Placing a fraud alert is free. The initial fraud alert stays on your credit report for 90 days. When you have an alert on your report, a business must verify your identity before it issues credit in your name, so they may try to contact you. Be sure that the credit bureaus have your current contact information so they can get in touch with you. You can also get a free credit report from the credit bureau to review for fraudulent activity.
    3.      Report the crime.
    a.       Submit a complaint with the FTC online. Save the document and reference number for future use. You can also print your completed ID Theft Affidavit from this online form.
    b.       File a police report with your local police department. Get a copy of the report for your records and to submit to creditors for proof of the crime.


    Free Resource
    A guide with tips about protecting your information, and instructions, sample forms, and letters to help recover from theft. Provided by FTC.