Privacy and Security

MOBILE@CCESS
FTWCCU MOBILE BANKING FAQ’s

1. How do I access FTWCCU’s Mobile Banking?
In order to access FTWCCU’s Mobile Banking, you need FTWCCU’s Home Banking access (a valid Account Number and Password/PIN) and a mobile device with an Internet connection. Simply enter the www.ftwccu.org or mobile.ftwccu.org into the browser of your Internet-enabled wireless device and then log in using your Home Banking Account Number and Password/PIN.

2. Who is FTWCCU’s Mobile Banking provider for Mobile Home Banking?
MShift powers FTWCCU’s Mobile Home Banking. For more information on MShift, visit their web site at http://www.mshift.com  

3. Which mobile devices are supported for FTWCCU’s Mobile Home Banking?
 You can access FTWCCU’s Mobile Banking from any Internet-enabled mobile phone (such as WAP phones), PalmOne OS device, Pocket PC, Apple iPhone device or RIM Blackberry device. Note: The devices must be Internet enabled.

4. How does FTWCCU’s Mobile Home Banking handle Security?
Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, MShift’s Servers and FTWCCU’s web servers is encrypted using the Secure Socket Layer (SSL) layer.

5. Is there a fee to use FTWCCU’s Mobile Home Banking?
No. Mobile Home Banking is free of charge.

6. What FTWCCU’s Home Banking services does Mobile Home Banking include?
Mobile Banking includes the following Home Banking services:

7. What happens if I get locked out of FTWCCU’s Mobile Home Banking?
As with FTWCCU’s Home Banking, you must contact our Member Information Center (817-835-5000 or 800-817-8234) to reset your password. Once your password is reset, you must first specify your new password on Home Banking via your PC. For security reasons, you may not specify your new password on Mobile Home Banking. Once your password is set up on your PC, you may use your Account Number and password to immediately login to Mobile Banking.

8. Can I use FTWCCU’s Mobile Home Banking if I don’t have a FTWCCU’s account?
No. You must have Home Banking Account Number and Password in order to use Mobile Home Banking.
Pocket PC Devices

I am able to view the home page of FTWCCU’s Mobile Home Banking on my Pocket PC, but when I attempt to log in I get an error message.
When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message:
"Unable to establish secure connection"
Microsoft Pocket Internet Explorer may issue either of the following error messages:
"The page you are looking for cannot be found" or "Unable to establish secure connection"


To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site:
http://www.microsoft.com/windowsmobile/downloads/highencryption.mspx
Download the needed file, then synchronize your pocket PC.
PalmOne Handhelds

  1. How do I access FTWCCU’s Mobile Home Banking on my Palm?
    First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access FTWCCU’s Mobile Home Banking by simply entering the following URL in your browser: www.ftwccu.org.

 
RIM Blackberry Phones

  1. How do I access FTWCCU’s Mobile Home Banking on my RIM Blackberry?
    You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL in your browser: www.ftwccu.org
  2. Why am I unable to log in using my Blackberry phone?
    Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.
  3. When I attempt to go to www.ftwccu.org, I get an error message.
    You may get the message "Access Denied: Insecure SSL Request"
    When clicking on More Info, you may also receive the following message:
    "Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions."
    If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."

Mobile Phones

  1. I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn’t it accept my log-in information?
    Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone’s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.
  2. Why can’t I see the first few transactions of my account history?
    Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.
  3. How do I know if my phone is web-enabled?
    If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.

 

 

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