Privacy and Security
FTWCCU MOBILE BANKING FAQ’s
1. How do I access FTWCCU’s Mobile Banking?
In order to access FTWCCU’s Mobile Banking, you need FTWCCU’s Home Banking access (a valid Account Number and Password/PIN) and a mobile device with an Internet connection. Simply enter the www.ftwccu.org or mobile.ftwccu.org into the browser of your Internet-enabled wireless device and then log in using your Home Banking Account Number and Password/PIN.
2. Who is FTWCCU’s Mobile Banking
provider for Mobile Home Banking?
MShift powers FTWCCU’s Mobile Home Banking. For more information on MShift, visit their web site at http://www.mshift.com
3. Which mobile devices are supported for FTWCCU’s Mobile Home
You can access FTWCCU’s Mobile Banking from any Internet-enabled mobile phone (such as WAP phones), PalmOne OS device, Pocket PC, Apple iPhone device or RIM Blackberry device. Note: The devices must be Internet enabled.
4. How does FTWCCU’s Mobile Home Banking handle Security?
Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, MShift’s Servers and FTWCCU’s web servers is encrypted using the Secure Socket Layer (SSL) layer.
5. Is there a fee to use FTWCCU’s Mobile Home Banking?
No. Mobile Home Banking is free of charge.
6. What FTWCCU’s Home Banking services does Mobile Home Banking
Mobile Banking includes the following Home Banking services:
7. What happens if I get locked out of FTWCCU’s Mobile Home
As with FTWCCU’s Home Banking, you must contact our Member Information Center (817-835-5000 or 800-817-8234) to reset your password. Once your password is reset, you must first specify your new password on Home Banking via your PC. For security reasons, you may not specify your new password on Mobile Home Banking. Once your password is set up on your PC, you may use your Account Number and password to immediately login to Mobile Banking.
8. Can I use FTWCCU’s Mobile Home Banking if I don’t have
a FTWCCU’s account?
No. You must have Home Banking Account Number and Password in order to use Mobile Home Banking.
Pocket PC Devices
I am able to view the home page of FTWCCU’s Mobile Home Banking
on my Pocket PC, but when I attempt to log in I get an error message.
When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message:
"Unable to establish secure connection"
Microsoft Pocket Internet Explorer may issue either of the following error messages:
"The page you are looking for cannot be found" or "Unable to establish secure connection"
To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site:
Download the needed file, then synchronize your pocket PC.
RIM Blackberry Phones
Bill Pay and Presentment