COVID-19 How FTWCCU Can Help

Fort Worth Community Credit Union is here to help you do all the things that life brings including the fight against COVID-19. 

FTWCCU is closely monitoring the situation with reports from the experts listed below and taking precautionary measures to help protect our members and employees. 

Call or Hop Online - Helping You Is Why We're Here
  • Access your account from home 24/7 with Home Banking or the FTWCCU App. You can view transactions, check balances, make payments, deposit checks, and more. You can also apply for a loan inside Home Banking - easy and convenient. 
  • Live Chat with a Financial Services Representative. Access the chat box in the upper right corner of this page. 
  • Call the Member Information Center for assistance with all your financial needs. The Member Information Center is available Monday - Friday, 7:30am - 6:00pm and Saturday 9:00am - Noon. 
  • We understand there will be members who are facing financial difficulties due to the impact of COVID-19. We are here to help, we are currently waiving all late fees on loans and waiving fees on loan extensions through May 31, 2020. If you need assistance, please reach out to us and lets find a solution that works for you. 

Beginning Monday, March 23, FTWCCU will close the lobbies at all office locations to prioritize the health and safety of our employees and members during this time. We will continue to offer services to our members in the drive-thru only or you can call the Member Information Center at (817)-835-5000. 
 

Click here to see drive-thru hours at all office locations. Many FTWCCU locations have drive-thru ATMs available. 


Avoiding Coronavirus Scams

Tips to help you avoid the latest scams. 

  • Be on alert for suspicious emails, phone calls, or text messages. Don’t click or interact with sources you don’t know. Clicking a link in an email or a text message could download a virus to your computer or device. The phone calls could be from scammers phishing for your personal information, don’t interact with them.  

  • Beware of emails claiming to be experts with information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers of Disease Control (CDC) and the World Health Organization (WHO).  

  • Beware of scammers claiming to be charities asking for donations. If someone wants donations in cash, by gift card, or by wiring money – don’t do it! 

We will continue to monitor the situation and provide updates as necessary.